Privacy Policy

• Account. When you sign in, your email address — and your name if you continue with Google.
• Your questions. The prompts you send to the agent and the results returned, so we can run and improve the service.
• Usage & device. Pages viewed, features used, IP address, approximate location, browser/device type, and a random anonymous identifier stored in your browser.

• Operate, secure, and improve Ask the Grid and the agent.
• Authenticate you and keep you signed in across devices.
• Understand which grids and questions operators care about, to prioritize what we build.
• Detect and prevent abuse, and meet legal obligations.
• Send you account-related email, such as your sign-in code.

We do not sell your personal information. We share it only with service providers that process it on our behalf:

• Google— “Continue with Google” sign-in.
• Resend — delivering sign-in emails.
• PostHog — product analytics.
• Our AI model provider— generating the agent’s answers from your questions.
• Google Cloud — hosting and infrastructure.

We may also disclose information if required by law or to protect our rights and our users.

The electricity-grid information in the app — demand, generation, prices, transmission, and the like — comes from public ISO feeds and other public sources. It is operational data about the power system, not personal information about you.

We keep account information for as long as your account is active. You can ask us to delete your account and associated data at any time by emailing [email protected].

You can browse without an account, request access to or deletion of your data, and unsubscribe from non-essential email. To exercise any of these, contact [email protected].

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Ask the Grid is not directed to children under 13, and we do not knowingly collect their information.

We are based in the United States and process information there. By using the service you understand your information may be processed in the U.S.

We may update this policy from time to time, and will revise the “last updated” date above when we do.

Parisi Labs Inc · [email protected]