Privacy Policy

• Our AI model providers process your questions to generate answers. Under their commercial terms, they may not train their models on them.
• We do not use your conversations to train or fine-tune AI models, and you can stop us using them to evaluate and improve the agent, in Settings › Privacy.
• Our primary systems are hosted in the United States.
• We don’t sell your personal information for money. Our advertising tools may count as a “sale” or “sharing” under some U.S. state laws, and you can opt out at any time, with or without an account, under Your privacy choices.

This policy describes how we handle personal information as the business responsible for it: on the public site, in free and paid accounts, through the API, and in connections from AI assistants.

Organizations can ask us for a data processing agreement, on any plan. Where an organization has one, or another signed agreement, that agreement governs the content its members submit, and we process that content on the organization’s behalf. This policy still describes how we handle account and contact information, and it does not limit any rights you have under applicable law. To request a data processing agreement or security documentation, contact legal@parisi-labs.com.

Information you give us.

• Account details, such as your email address and name. If you use a sign-in provider, we request only basic profile information from it, never access to your mailbox, calendar, files, or directory.
• Your content: your questions, uploads, answers, saved work, and account preferences.
• Notification details, such as a phone number for text alerts or a workplace messaging destination you choose to connect.
• Organization and billing details, such as the organizations you belong to, the colleagues you invite, and the billing contacts and invoice records for a paid plan.
• Requests and correspondence, such as assessment and contact requests, feedback, and support messages.

Information collected automatically. Device and usage information, such as IP address, approximate location, browser and device type, pages viewed, features used, clicks and scrolling, and errors, collected through cookies and similar analytics technologies to help us understand and improve the service.

Information from other sources. Basic profile details from the sign-in provider you choose and publicly available business contact information.

• Provide, operate, and secure the service, including signing you in and delivering the alerts and reports you set up.
• Answer your questions with the agent and keep your conversation history.
• Understand how the service is used and improve it.
• Understand who uses Ask the Grid and decide which organizations to contact about our services.
• Communicate with you about your account and requests, and send product updates and information about our services, which you can unsubscribe from.
• Measure and improve our advertising, as described below.
• Detect and prevent fraud, abuse, and security incidents, and comply with law.

We use AI model providers to process your questions and relevant content and context to generate answers. Scanned-page processing and document answer and evidence checks use providers configured for zero data retention. For other requests, providers may retain information for a limited period for abuse and safety monitoring. Under their commercial terms, our AI model providers do not use your content to train their models.

The agent may also search the web for public information related to your question, which sends the search terms to our search provider.

We record agent activity to operate the service, diagnose failures, and prevent abuse. Our team may review conversations to improve the service unless you turn off “Help improve Ask the Grid” in Settings › Privacy. We may still review conversations you rate or those needed to investigate failures, abuse, or security issues. We do not use your conversations to train or fine-tune AI models.

AI-generated answers can be wrong. Do not submit passwords, credentials, or personal information that a question does not need.

You can connect Ask the Grid to compatible AI assistants. You sign in directly with us and approve a revocable grant listing the access requested. We never receive your password for that assistant, and it can use only the tools and market access the grant allows.

We store the connected client’s identity, the access you approved, and a record of the requests it makes. The assistant provider processes your prompts and the results we return under its own terms and privacy policy, not this one. You can review and revoke connections in Settings › Connections at any time.

We share personal information only as follows:

• Service providers that host, secure, and operate the service on our behalf, including cloud hosting, AI model providers, web search, analytics, and email and text-message delivery. They are contractually limited to processing it for us, except as noted on our sub-processor list.
• Advertising partners, as described under Cookies and advertising. They use the information under their own policies.
• At your direction, such as when you share an answer by link, invite colleagues to an organization or a project, connect an AI assistant, or send alerts to workplace messaging services. We store connection details and encrypted credentials needed to deliver notifications. Disconnecting removes the stored credentials and stops delivery through that connection; deleting an account removes its personal workspace's connections.
• Your organization. If you use Ask the Grid through an organization account, its administrators can see your membership and the work you share within it.
• Legal and safety: to comply with law or legal process, or to protect the rights, property, or safety of our users, the public, or us.
• Business transfers, as part of a merger, acquisition, financing, or sale of assets, subject to this policy.

We use essential cookies to keep you signed in and the service secure, and analytics tools to understand how the product is used.

On our marketing pages, we also use advertising tools. They read your IP address and device identifiers and record visits, so we can measure our campaigns and show our ads to people who have visited our site. When you sign up, we may send advertising partners a hashed copy of your email address to match with their records and measure whether the sign-up came from one of our ads. They may also use this information to improve their advertising, subject to your settings with them. Advertising partners never receive your questions or saved work. Under some U.S. state laws, this may be considered a “sale” of personal information or “sharing” it for targeted advertising, and you can opt out of it as described below.

For visitors in the EEA, the UK, and Switzerland, advertising tools load only with your consent.

Turning off advertising measurement stops the advertising tools loading in this browser and stops your sign-up being sent to advertising partners. We also honor the Global Privacy Control signal, which does the same automatically, and when you are signed in we apply it to your account. If you have an account, the same switch is in Settings › Privacy and applies wherever you sign in. You can also block or delete cookies in your browser.

We keep information only as long as we need it for the purposes in this policy:

• Account details and your content: while your account is active. When you delete your account, we delete your account details, content, and agent records, including those held by our service providers, within 30 days, except where we must keep them as described below. A project you share with others stays with them, without your name, and your comments in it are deleted.
• Chat history: when you clear a conversation or your history, we delete those conversations, including the agent records behind them.
• Agent activity records and diagnostic logs: 90 days.
• Usage Policy safety records, such as declined requests, reviews, and agent pauses: while your account exists, deleted with the account, and available only to our team.
• Analytics information: up to 24 months, then deleted or kept only in aggregate form.
• Support correspondence, billing records, and security and audit records: as long as needed to resolve the matter, meet legal and accounting obligations, or protect the service.
• Backups: deleted information can remain in encrypted backups until they expire, within 35 days.

We protect information with encryption in transit, access controls that limit who on our team can see personal information, and monitoring of our systems. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Ask the Grid is intended for public and non-sensitive information. Do not submit Controlled Unclassified Information, classified information, or other information you are not authorized to share with us and our service providers.

In Settings › Privacy you can turn off “Help improve Ask the Grid” and advertising measurement, export your data, manage shared links, clear your chat history, sign out of every device, and delete your account. You can revoke connected AI assistants in Settings › Connections, and unsubscribe from non-essential email using the link in any message.

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, to object to or restrict certain processing, and to opt out of the sale or sharing of your personal information and of targeted advertising. To make a request, email legal@parisi-labs.com. We may need to verify your identity for some requests. You do not need an account to opt out of advertising, and we will not discriminate against you for exercising these rights.

You can use an authorized agent to make a request on your behalf with your signed permission. If we decline your request, you can appeal by replying to our decision with “Appeal” within 60 days. If we deny your appeal, you can contact your state attorney general.

We do not collect or use sensitive personal information to infer characteristics about you.

We process personal information to perform our contract with you (providing the service), for our legitimate interests (securing, understanding, and improving the service, and marketing it to businesses), with your consent (for advertising tools), and to meet legal obligations. You can withdraw consent at any time under Your privacy choices. You also have the right to lodge a complaint with a data protection supervisory authority, though we’d appreciate the chance to address your concern first at legal@parisi-labs.com.

Our primary systems are hosted in the United States. Some service providers, such as our content delivery network, process information in other countries. Where the law of your country requires it, we use appropriate safeguards for these transfers, such as standard contractual clauses. Contact us for more information.

Ask the Grid is for people 18 and older. We do not knowingly collect personal information from anyone under 18, and if we learn that we have, we will delete it.

We may update this policy and will revise the “last updated” date above when we do. If a change materially affects how we use personal information, we will give notice in the product or by email before it takes effect. We will not apply a material change to how we use content you have already submitted, including for AI training, without your consent.

Parisi Labs, Inc. · legal@parisi-labs.com